Getting to Arts House
North Melbourne Town Hall
521 Queensberry Street
North Melbourne VIC 3051
If you are attending an event at Arts House or have an appointment to meet us, you can enter via 521 Queensberry Street entrance (step access) or our accessible entrance at 80 Errol Street (next to the North Melbourne Post Office) or George Johnson Lane (between Post Office and Library) 1 hour prior to events.
Route 57 (high floor trams only) Stop 12, North Melbourne Town Hall.
Please note, this is not a wheelchair accessible tram
Arts House is 2.5km from Flinders Street Station, approximately 35 minute walk and 850m from Queen Victoria Markets, approximately 11 minute walk
Arts House is 1.1km from North Melbourne Train Station, approximately 16 minute walk or 1.2km from Flagstaff Station, approximately 15 minute walk
There is limited paid on-street parking on Queensberry and Errol Streets. There are two accessible on-street car parking spaces on Queensberry Street (150m to our accessible Errol Street entrance) for holders of a Parking Permit for people with Disabilities.
Click to use the City of Melbourne live parking map to see available spaces.
If you have any specific questions about your visit that are not answered here, please don’t hesitate to contact Arts House by calling (03) 9322 3720; text 0447 570 178; or email email@example.com
How to Buy Tickets
Tickets can be purchased online or by phone. Please note there will be a $2.50 transaction fee per booking when booking online or by phone. Box office: (03) 9322 3720
Refunds & Exchanges
Arts House regrets it is not possible to refund completed bookings, except as required by the LPA Ticketing Code of Conduct. Exchanges are only permitted for another performance of the same event subject to availability, and must be arranged via the ticketing team by calling our box office.
If you’re a local, you can purchase tickets to all Arts House presented events at concession prices. You’ll just need to show us proof of residence when you pick up your tickets – all residents of North Melbourne, West Melbourne, Kensington and the CBD are eligible. Book online using the promo code ‘LOCAL’ or call our box office.
Concession & Student Tickets
Concession prices apply to persons who are aged 14 years and under, full pensioners, Victorian Carer Card holders, Seniors Card holders, welfare benefit recipients and the unemployed.
Full-time and part-time students are able to attend specific shows for a discounted price. You must have a valid student card to access this discount. Proof of concession or student eligibility is required at point of sale and upon entering venues.
Arts House supports the Companion Card program. If you require assistance of a companion or carer, a second ticket is issued for free. To book a Companion ticket, or discuss any specific access needs call our box office on 03 9322 3720 or email firstname.lastname@example.org.
If you need to, you can reach the box office team through the National Relay Service or NRS at no additional charge.
TTY users: phone 13 36 77 then ask for 03 9322 3720
Speak and Listen users: phone 1300 555 727 then ask for 03 9322 3720
Internet relay users: connect to the NRS (internet-relay.nrscall.gov.au) then type in 03 9322 3720
Arts House is committed to making our events and performances accessible, and presenting work by Australia’s leading Deaf, disabled and or neurodiverse artists. This commitment addresses a core value of Arts House’s artistic vision and Disability Inclusion Action Plan – DIAP to celebrate difference and develop diverse audiences.
We believe in the Social Model of Disability, where disability is caused by a society and environment with physical, attitudinal, communication and social barriers. It’s our responsibility to create programs and opportunities that reduces these barriers to enable full participation by all people.
Disability Inclusion Advisory Group
Arts House Disability Inclusion Advisory Group was formed in 2020 to ensure that everything we do at Arts House considers artists and audiences who are Deaf, disabled and or neurodiverse through a consultative process.
Members of the Advisory Group can maintain other intersections with the Arts House program enabling their input to be deep and multi-faceted across our work and for this collaboration to be meaningful.
Read more about our members here.
Our work with Arts Access Victoria
We consult regularly with Arts Access Victoria – AAV on a range of our programs and artist opportunities. AAV is dedicated to an ambitious agenda of social and artistic transformation for people with disability, the communities in which they live and the arts sector in which they aspire to participate without barriers. For more information, visit artsaccess.com.au
Disability and Inclusion Access Plan
Our DIAP lays out a two-year commitment 2019-2021, taking positive actions to embed access and inclusion into everything that we do. This ongoing work seeks to challenge preconceived notions of what it means to produce art in an equitable arts environment, and to break down the barriers of entry for artists and audiences.
The DIAP was written in consultation and collaboration with Arts Access Victoria and Arts House’s Disability Inclusion Advisory Group. The implementation of this plan is a whole team approach.
We recognise that the experience of disability and accessibility is diverse and unique to individuals, and people still face barriers. We strive to remove as many of these barriers as possible, but understand we won’t always get it right. We welcome feedback to ensure our continued improvement and what we are doing well.
You can phone us (03) 9322 3720; text 0447 570 178; or email email@example.com
Listen to our Disability Inclusion Access Plan here.
Part 1 – Introduction [10:12 min]
Part 2 – Identifying and removing barriers [1:47 min]
Part 3 – Promote inclusion and participation [5:03min]
Part 4 – Reduce barriers for employment [0.31min]
Part 5 – Achieve tangible change in attitudes [1:22min]
Part 6 – Apply principals of access in creative program [2:03min]
Arts House is a wheelchair accessible venue. If you are attending an event or have an appointment to meet us at the venue, you can enter via our entrance at 80 Errol Street (next to the North Melbourne Post Office) during business and event hours or George Johnson Lane (between Post Office and Library) 1 hour prior to events.
There are wheelchair accessible, gender-neutral toilets on each floor and you can access all levels via a lift. There is step-free access between studios, bathrooms and kitchenettes.
Guide dogs and assistance animals are welcome.
If you have any specific questions about your visit that are not answered here, please don’t hesitate to contact us by calling (03) 9322 3720; text 0447 570 178; or email firstname.lastname@example.org.
If you are Deaf or hard of hearing, or if English isn’t your primary spoken language, this three-tiered rating system will help you decide if an event is suitable for you.
Visual Rating 100% – these events contain no music or dialogue
Visual Rating 75% – these events may be fully subtitled or have minimal dialogue, and have some background music or sounds
Visual Rating 50% – these events have background music or sounds, or may be partly subtitled
Check the ‘Accessibility’ section of each event page for ratings and access services.
Auslan Interpreting – an interpreter stands to one side of the stage or speaker and live translates the text and dialogue into Auslan.
Wheelchair Accessible – physical accessibility varies from event to event, and if a show includes the symbol, this indicates the performance is fully wheelchair accessible. If there is no wheelchair symbol, access may be partial – get in touch if you’d like more info.
Closed Captioning – for these events, captions are displayed on a screen enabling the audience to read what is being said. Closed Captioning can be activated or deactivated by the viewer.
Open Captioning – for these events, Open Captioning is always in view and cannot be turned off.
Audio description – Audio describers provide live verbal descriptions of actions, costumes, scenery and other visual elements of talks, events and performance between gaps in the dialogue via personal headsets.
Tactile Tours – this allows patrons who are blind or have low vision and their companions to explore the set, props and costumes prior to the performance.
Relaxed Performances – for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.
You can discuss any specific access needs by calling our box office.