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Visit Us

Getting here

Arts House
North Melbourne Town Hall
521 Queensberry Street
North Melbourne VIC 3051

We have two accessible entrances. One on Errol Street, beside the North Melbourne Post Office, and one down George Johnson Lane, which runs off Errol Street

Tram
Route 57 (high floor trams only) Stop 12, North Melbourne Town Hall
Please note, this is not a wheelchair accessible tram

Walk
Arts House is approximately a 30 minute walk from the Melbourne CBD

Train
Arts House is approximately a 15 minute walk from North Melbourne Train Station or Flagstaff Station

Car
There is limited paid on-street parking on Queensberry and Errol Streets. There are two accessible on-street car parking spaces on Queensberry Street (150m to our accessible Errol Street entrances) for holders of a Parking Permit for People with Disabilities

Click to use the City of Melbourne live parking map to see available spaces


Tickets

How to Buy Tickets
Tickets can be purchased online or by phone. Please note there will be a $1.50 transaction fee per booking when booking online or by phone.
Box office: (03) 9322 3720

Locals Discount
If you’re a local, you can purchase tickets to all Arts House presented events at concession prices. You’ll just need to show us proof of residence when you pick up your tickets – all residents of North Melbourne, West Melbourne, Kensington and the CBD are eligible. Book online using the promo code ‘LOCAL’ or call our box office.

Concession & Student Tickets

Concession prices apply to persons who are aged 14 years and under, full pensioners, Victorian Carer Card holders, Seniors Card holders, welfare benefit recipients and the unemployed.

Full-time and part-time students are able to attend specific shows for a discounted price. You must have a valid student card to access this discount. Proof of concession or student eligibility is required at point of sale and upon entering venues.

Companion Card
Arts House supports the Companion Card program. For patrons who require assistance of a companion or carer, a second ticket is issued at no cost to the Companion Card holder. To book a Companion ticket, call our box office.

Refunds & Exchanges
Arts House regrets it is not possible to refund completed bookings, except as required by the LPA Ticketing Code of Conduct. Exchanges are only permitted for another performance of the same event subject to availability, and must be arranged via the ticketing team by calling our box office.


Accessibility

We welcome all visitors to Arts House events and we are committed to ensuring that our program is accessible as possible for everyone to enjoy.  If you are attending a show at Arts House or have an appointment to meet us, you can enter via our accessible entrances on Errol Street (details above). There are accessible toilets on every floor of Arts House and you can access all levels via a lift.

We encourage you to call or email us if you have any questions about accessibility or would like to discuss your requirements with us.  You can contact us at artshouse@melbourne.vic.gov.au or on (03) 9322 3720.

Auslan Interpreting
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Auslan interpreters will stand to the side of the speaker of performed action and translate the text and dialogue into Auslan while signing live. Check the ‘Accessibility’ section on each event page for dates of Auslan interpreted performances.

Audio Description
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Audio description enhances the live theatre or film experience for people who are blind or have low vision. An audio describer uses a small transmitter to describe what is happening in a performance. People using this service use a personal listening device enabling them to sit in most parts of any theatre and fully participate in the performance. Check the ‘Accessibility’ section of each event page for dates of audio described performances.

Visual Ratings

If you are Deaf or hard of hearing, or if English isn’t your primary spoken language, this three-tiered rating system will help you decide if an event is suitable for you.
 – 100: these events contain no music or dialogue
 – 75: these events may be fully subtitled or have minimal dialogue, and have some background music or sounds
– 50: these events have background music or sounds, or may be partly subtitled
Check the ‘Accessibility’ section of each event page for ratings.

Wheelchair Access
Arts House venues are wheelchair accessible. However, because of the unusual presentation of some of the shows, certain performances may be restricted. Please get in touch to discuss your requirements. Wheelchair accessibility is also listed on each event page.

Companion Card
Arts House supports the Companion Card program. For patrons who require assistance of a companion or carer, a second ticket is issued at no cost to the Companion Card holder. To book a Companion ticket, call our box office on (03) 9322 3720.

Do you want a copy of our printed Season Program Guide?
Email us and we will pop one in the post for you!  Please let us know your name and postal address.