Our COVID-19 Safety Plan
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As we live with COVID-19, it’s important that we follow the most up-to-date guidelines to stay well and protect the most vulnerable members of our community.

For more information on the most recent guidelines, visit coronavirus.vic.gov.au.

COVIDSafe Measures

Under current COVIDSafe settings, Arts House is open to the public from 11am – 4pm Monday to Friday, for events and performances, to approved staff and visitors during office hours and to presenting artists and companies for development in consultation with the Arts House admin team.

All people attending Arts House must follow good health and hygiene practices.

To enter Arts House, all persons are agreeing that they:

  • are not currently required to be in isolation because they have been diagnosed with COVID-19;
  • are not currently required to quarantine as a result of being a close contact of a person diagnosed with COVID-19;
  • do not have symptoms of COVID-19 illness.

Ticket holders who cannot attend their performance due to COVID-19 illness or symptoms are entitled to a full refund.


We encourage you to book tickets via our website. Tickets are also available to purchase over the phone and in our venue via contactless payment. All tickets are issued by email and will be scanned on entry.

We offer a selection of snacks and beverages to purchase from the bar. The bar opens one hour before show time and all sales are via contactless payment.

We accept EFTPOS, Visa and Mastercard payments.


Arts House buildings are cleaned nightly Monday-Friday and on weekends as required by contract cleaners GJK Facility Services.

The Arts House team conducts touchpoint cleaning of spaces between performances. Controlled use of spaces on any given day dictates which spaces are deemed frequently used areas.


We strongly recommend wearing a face mask while indoors. We have disposable masks available at reception and in the foyer.

Artists, contractors, presenters and anyone else working with us must wear a face mask in back of house areas if a show specific risk assessment determines masks to be mandatory.


Unless otherwise specified, we open the building one hour before show time. Please maintain 1.5m social distancing in the foyer spaces wherever possible.


We provide handwashing and hygiene stations in each amenities area, each studio, and office. Each station includes:

  • hand sanitizer
  • disinfectant wipes
  • rubbish bin


As per the current Victorian Department of Health guidelines, there are no restrictions on seating capacity.

Seating at Arts House is unallocated and is not physically distanced. We strongly recommend wearing a face mask while inside the venue.


In accordance with Victorian Department of Health guidelines, we do not require visitors to check in or provide proof of vaccination status.

Arts House team members are vaccinated.


Watercoolers and disposable BioCups are stationed throughout Arts House and available for visitors to use.

We welcome your feedback on our COVIDSafe measures at any time. Contact artshouse@melbourne.vic.gov.au or call (03) 9322 3720.

More information can be found through the links below: