We are excited to welcome you back to Arts House. Our team has worked hard to ensure you can enjoy the artworks in our venue with confidence. On this page, you will find our COVID-19 Safety Plan, including a range of safety and hygiene measures that enable a COVID-safe environment for you to enjoy bold new contemporary art.
Your health and safety at our venue
What health and safety precautions have Arts House put in place?
We are a vaccinated venue
In line with Victorian Government COVID-19 Guidelines, we require all staff, visitors and patrons over the age of 12 years and 2 months to be fully vaccinated to enter our venue. Proof of vaccination will be requested upon check in. Further details on how to provide proof of vaccination status can be found below.
Regular cleaning
Regular cleaning and sanitising our venues and publicly accessible areas with approved disinfectant products throughout the day. We clean high touch points regularly.
Cashless box office & Bar
You can book tickets online, or with the Box Office staff either over the phone or in person.
We accept EFTPOS, Visa and MasterCard payments.
Conditions of entry
On arrival, you’ll need to agree to the following terms and conditions of entry:
You will check-in to our venue through our QR code on your Services Victoria app, or through speaking to an Arts House staff member who can assist you to check in.
This information helps contact tracers in the event of a COVID-19 outbreak.
You are not currently required to be in isolation because you are waiting for the COVID-19 test result or have been diagnosed with COVID-19.
You have not been directed to quarantine by DHHS as a result of being a close contact of someone with COVID-19.
You are not experiencing any of the following symptoms: fever, chills, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
Accepted proof of vaccination
In line with Victorian Government COVID-19 guidelines, you will be required to provide proof of COVID-19 vaccination, or a signed medical exemption, to an Arts House staff member upon entry to the venue.
This applies to anyone over the age of 12 years and 2 months. The easiest way to do this is through the Services Victoria app at time of check-in. Please wait for a staff member to confirm it is OK to enter.
Acceptable proof of vaccinations include:
• COVID-19 digital certificate via the Services Victoria app.
• COVID-19 digital certificate saved to smart phone.
• Printed copy of COVID-19 digital certificate.
• Printed copy of immunisation history statement.
• Medical exemption.
A vaccine appointment card or negative COVID-19 test are not considered as acceptable proof of vaccination and you will not be permitted into the venue.
Please note our staff may request that you remove your facemask for purpose of confirming your identity if photo ID is required.
Look after yourself
Mask wearing
Your comfort is important to us!
Face masks are strongly recommended where physical distancing cannot be maintained.
Physical distancing
Make sure you stay at least 1.5 metres from others when moving around our site.
Signage and capacity
Read signage in and around Arts House carefully, which will help you maintain physical distancing, hand hygiene and other guidelines.
Hand hygiene
Hand sanitisers are available upon entry to all venues, events and activity spaces. We also encourage you to wash your hands regularly with soap, which is supplied in all our bathrooms.
Further info
More information can be found through the links below:
We are all learning and we understand it will take some time to get used to this new way of living. Our staff are available to assist you with QR code check-ins and answer any queries you may have.
We ask that you treat our staff with kindness, patience and respect while we navigate managing everyone’s safety at our venue and ensure that we follow all government mandates and COVID-19 policies.
Should you have any issues or concerns, please get in touch with the Arts House General Manager at artshouse@melbourne.vic.gov.au