Our COVID-19 Safety Plan
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We are excited to welcome you back to Arts House. Our team has worked to ensure you can enjoy the artworks in our venue with confidence. On this page, you will find our COVID-19 Safety Plan, including a range of safety and hygiene measures that enable a COVID-safe environment for you to enjoy bold new contemporary art.

Health and safety

What health and safety precautions have Arts House put in place?

Read our COVID-19 Safety Plan here.



Contact tracing

In line with Victorian Government COVID-19 guidelines, we need to record the name and phone number of all visitors to our buildings and facilities. We are doing this via a touch-free QR code (further details below).



Regular cleaning

Regular cleaning and sanitising our venues and publicly accessible areas with approved disinfectant products throughout the day. We clean high touch points regularly.



Cashless box office

You can book tickets online through Arts House’s website or through our box office in the venue with cashless contact, in which we accept EFTPOS, Visa and MasterCard payments.



Look after yourself

Mask wearing

Visitors are required to wear a mask while inside our venue. We do understand that some people have medical exemptions for wearing masks and will respect this.



Physical distancing 

Make sure you stay at least 1.5 metres from others when moving around our site.



Signage and capacity

Read signage in and around Arts House carefully, which will help you maintain physical distancing, hand hygiene and other guidelines. All rooms have capacity limits marked with signage to ensure physical distancing can be maintained.



Hand hygiene

Hand sanitisers are available upon entry to all venues, events and activity spaces. We also encourage you to wash your hands regularly with soap, which is supplied in all our bathrooms.



What do I need to do?

In line with Victorian Government COVID-19 guidelines, we need to record the name and phone number of all visitors to our buildings and facilities. We are doing this via the Service Victoria QR code.



Before you enter one of our buildings, you’ll be asked to read our terms and conditions of entry, and scan a QR code for contact tracing.









Terms and conditions

On arrival, you’ll need to agree to the following terms and conditions of entry:



You are not currently required to be in isolation because you are waiting for the COVID-19 test result or have been diagnosed with COVID-19.




You have not been directed to a period of 14-day quarantine by DHHS as a result of being a close contact of someone with COVID-19.



You are not experiencing any of the following symptoms: fever, chills, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.



Scan the QR code

You agree to register your contact information with Service Victoria.


More information is available at:




If you agree with the terms and conditions of entry, please:

– Point your phone’s camera at the QR code and follow the instructions on your phone.

– Contact one of the City of Melbourne’s staff members if you have any problems.





What do I need to do if I feel unwell during / after attending an event at Arts House?

If you start to feel unwell during your visit to Arts House, please advise our staff at the venue and then leave the site immediately. If required we can isolate you on site. If you show any COVID-19 symptoms after attending an event at Arts House, please go get tested immediately.