Getting to Arts House
North Melbourne Town Hall
521 Queensberry Street
North Melbourne VIC 3051
Enter via the 521 Queensberry Street entrance (step access) or our accessible entrance at 80 Errol Street (next to the North Melbourne Post Office) or George Johnson Lane (between Post Office and Library).
Route 57 (high floor trams only) Stop 12, North Melbourne Town Hall.
Please note, this is not a wheelchair accessible tram
Arts House is 2.5km from Flinders Street Station, approximately 35 minute walk and 850m from Queen Victoria Markets, approximately 11 minute walk
Arts House is 1.1km from North Melbourne Train Station, approximately 16 minute walk or 1.2km from Flagstaff Station, approximately 15 minute walk
There is limited paid on-street parking on Queensberry and Errol Streets. There are two accessible on-street car parking spaces on Queensberry Street (150m to our accessible Errol Street entrance) for holders of a Parking Permit for people with Disabilities.
Click to use the City of Melbourne live parking map to see available spaces.
GETTING TO ARTS HOUSE – Watch the Video
Whether you are an audience seeing a show at Arts House, or an artist who’s working in our studios – this video will show you different ways of getting to Arts House at North Melbourne Town Hall by Tram, Train, Bus, Car and Bike.
Read the transcript of this video – Plain Text Word Version
HOW TO BUY TICKETS
Tickets can be purchased online or by phone bookings 10am – 4pm, Monday to Friday on 03 9322 3720. Please note there will be a $2.50 transaction fee for paid events.
Our Box Office desk at North Melbourne Town Hall is open Monday – Friday 11am – 4pm.
Box Office opens half an hour before performance start times, and theatre doors usually open fifteen minutes before show time.
Please check your email for show-specific information and anything you need to know before you arrive.
Our full ticketing Terms & Conditions can be found here.
For every ticketed event, Arts House ensures discounted tickets are available for First Nations people. You can book BLAKTIX online when purchasing tickets to any event.
Selecting BLAKTIX may indicate Race or Ethnic Origin which is considered sensitive information (Privacy and Data Protection Act, 2014). This data is only used to provide a discount for First Nations attendees. Please read the Terms and Conditions on the payment page when booking your tickets on how we store and protect this data.
Arts House supports the Companion Card program. You can book your companion ticket online when purchasing tickets to any show, or to discuss any specific access needs call our Box Office on 03 9322 3720 or email: firstname.lastname@example.org
ARTS HOUSE ACCESSIBLE EVENTS
Follow the links below for the relevant accessible events and click the ‘Buy Now’ button to view the events in our program which have accessible performances.
Then, click the ‘Show More‘ dropdown to show which dates these accessible performances are on.
NATIONAL RELAY SERVICE
If you need to, you can reach the Box Office team through the National Relay Service (NRS) at no additional charge.
TTY users: phone 13 36 77 – then ask for – 03 9322 3720
Speak and Listen users: phone 1300 555 727 – then ask for – 03 9322 3720
Internet relay users: connect to the NRS (internet-relay.nrscall.gov.au) – then type in – 03 9322 3720
You don’t need to print your ticket. We encourage you to take the green option by having your ticket on your phone, ready for scanning upon arrival.
Ushers will still have a door list of attendees on hand for those who are not able to show their ticket on their phone.
Arts House is a wheelchair accessible venue. If you are attending an event or have an appointment to meet us at the venue, you can enter via our step-free entrance at 80 Errol Street (next to the North Melbourne Post Office) during business and event hours or George Johnson Lane (between Post Office and Library) 1 hour prior to events.
There are wheelchair accessible, gender-neutral toilets on each floor and you can access all levels via a lift. There is step-free access between studios, bathrooms and kitchenettes.
Guide dogs and assistance animals are welcome at Arts House
MEET & ASSIST
If you require a meet and assist service please email or call Arts House and we can arrange this for you.
We recognise that the experience of disability and accessibility is diverse and unique to individuals, and people still face barriers. We strive to remove as many of these barriers as possible, but understand we won’t always get it right. We welcome feedback to ensure our continued improvement and what we are doing well.
If you have any specific questions about your visit that are not answered here, or if there is anything we can do to improve the access for your visit to Arts House, please don’t hesitate to contact us by calling (03) 9322 3720; text 0447 570 178; or email email@example.com.
Inside Arts House
Take a walk through and explore Arts House virtually via the link here.
Check the ‘Accessibility’ section of each event page for ratings and access services.
Assistance Animal – Guide dogs and assistance animals are welcome at Arts House
Assistive Listening – Assistive listening system available to help amplify or enhance the sound quality of an event. There is no additional charge for this service, simply ask theatre staff for assistance on arrival.
Audio description – Audio describers provide live verbal descriptions of actions, costumes, scenery and other visual elements of talks, events and performance between gaps in the dialogue via personal headsets.
Auslan Interpreting – an interpreter stands to one side of the stage or speaker and live translates the text and dialogue into Auslan.
Braille – indicates that written materials for this work are available in Braille.
Closed Captioning – captions are displayed on a screen enabling the audience to read what is being said. Closed Captioning can be activated or deactivated by the viewer.
Companion Card – Arts House supports the Companion Card program. You can book your companion ticket online when purchasing tickets to any show or contact our box office team for more information.
Easy Read – Indicates Easy Read is available. Easy Read documents have short, simple sentences with pictures.
Open Captioning – for these events, Open Captioning is always in view and cannot be turned off.
Quiet Space Available – A space to facilitate the calming or alerting of senses as needed. Quiet spaces are used to avoid or recover from sensory overload or to provide sensory input to meet a sensory need.
Relaxed Performances – for anyone who would benefit from a more relaxed environment – this can include but is not limited to people with autism, sensory sensitivities, learning disabilities, dementia as well as those living with anxiety or who have experienced trauma.
Tactile Tours – this allows patrons who are blind or have low vision and their companions to explore the set, props and costumes prior to the performance.
Visual Rating 50% – May have music or sounds in the background, or may be partly open captioned or scripts and descriptions are given to the audience before the event on request.
Visual Rating 75% – Fully open captioned providing access to spoken word but no background music or sounds.
Visual Rating 100% – No music or dialogue or all dialogue is open captioned.
Visual Story – Using both words and pictures, a visual story introduces people on what to expect during a performance or work.
Wheelchair Accessible – physical accessibility varies from event to event, and if a show includes the symbol, this indicates the performance is fully wheelchair accessible. If there is no wheelchair symbol, access may be partial – get in touch if you’d like more info.
Disability and Inclusion Access Plan
Arts House is committed to making our events and performances accessible, and presenting work by Australia’s leading Deaf, disabled and or neurodiverse artists. This commitment addresses a core value of Arts House’s artistic vision and Disability Inclusion Action Plan – DIAP to celebrate difference and develop diverse audiences.
We believe in the Social Model of Disability, where disability is caused by a society and environment with physical, attitudinal, communication and social barriers. It’s our responsibility to create programs and opportunities that reduces these barriers to enable full participation by all people.
Disability Inclusion Advisory Group
Arts House Disability Inclusion Advisory Group was formed in 2020 to ensure that everything we do at Arts House considers artists and audiences who are Deaf, disabled and or neurodiverse through a consultative process.
Members of the Advisory Group can maintain other intersections with the Arts House program enabling their input to be deep and multi-faceted across our work and for this collaboration to be meaningful.
Read more about our members here.
Our work with Arts Access Victoria
We consult regularly with Arts Access Victoria – AAV on a range of our programs and artist opportunities. AAV is dedicated to an ambitious agenda of social and artistic transformation for people with disability, the communities in which they live and the arts sector in which they aspire to participate without barriers. For more information, visit artsaccess.com.au
Disability and Inclusion Access Plan
Our DIAP lays out a two-year commitment 2019-2021, taking positive actions to embed access and inclusion into everything that we do. This ongoing work seeks to challenge preconceived notions of what it means to produce art in an equitable arts environment, and to break down the barriers of entry for artists and audiences.
The DIAP was written in consultation and collaboration with Arts Access Victoria and Arts House’s Disability Inclusion Advisory Group. The implementation of this plan is a whole team approach.
Listen to our Disability Inclusion Access Plan here.
Part 1 – Introduction [10:12 min]
Part 2 – Identifying and removing barriers [1:47 min]
Part 3 – Promote inclusion and participation [5:03min]
Part 4 – Reduce barriers for employment [0.31min]
Part 5 – Achieve tangible change in attitudes [1:22min]
Part 6 – Apply principals of access in creative program [2:03min]